CEM In TELECOMS World Summit 2012This event occurred in the past and has ended.
September 27, 2012 to September 28, 2012
Swissotel Merchant Court
Event Web Site:
Customer Experience Management (CEM) in Telecoms World Summit 2012 will draw together highly-regarded expert speakers from across the ecosystems of telecommunications industry and CEM platform providers to present to you the latest key trends and approaches taken and practiced in Customer Excellence Management in Telecoms. The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on the benefits they have obtained from implemeting CEM and the key challenges they have encountered.
The summit will encompass key issues on :
•Customer Data Management & Analysis
•M2M Strategy for Customer Transformation
•Cloud Computing & Smart Platforms for boosting CEM
•Social Media CEM Strategy
•Innovation for Success
•and many more!